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Terms of service

Last updated November 9, 2026

1. What we provide

Lumwren provides technical accessibility services for Shopify stores: audits against the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and, for Sprint and Sprint Plus, fixes to your theme code. The templates and deliverables in scope are those listed for the plan you purchase on our pricing section or in your invoice.

2. Not legal advice, no legal guarantee

Our services are technical, not legal. We do not provide legal advice and do not guarantee that your store will not receive a demand letter, complaint or lawsuit. For legal questions, consult an attorney.

3. Access and how we work

  • You grant a Shopify collaborator account with theme permissions. We do not need or request access to orders, customers or payment settings.
  • We work on a duplicate of your published theme. Nothing is published without your written approval by email.
  • The 10-business-day timeline starts the business day after we receive access and the intake form, and pauses while we wait for your approval or information.

4. Out of scope

  • Code that belongs to third-party apps, embedded widgets or Shopify itself, including core checkout on plans that don’t allow checkout customization. We document these issues and recommend next steps.
  • Content you add after delivery, such as new products, images or banners.
  • Templates beyond the number included in your plan.

5. Payment

  • Prices are in US dollars. We invoice by PayPal (card or PayPal balance) or another method agreed in writing.
  • Quick Audit is paid in full before work starts. Sprint and Sprint Plus are paid 50% before work starts and 50% on delivery of the final report.
  • Monitoring is billed monthly in advance and can be cancelled at any time before the next billing date.

6. Guarantee and refunds

If our final automated scan of the templates in scope still shows critical issues that were in scope for us to fix, we will keep working at no extra cost until they are fixed or, at your choice, refund the full amount paid for that Sprint. Refund requests must be made within 30 days of delivery. Quick Audit fees are refundable only if we fail to deliver the report.

7. Confidentiality

We keep your store details, findings and code private and never publish them or use your store name as a reference without your written permission.

8. Liability

To the extent permitted by law, our total liability for any claim related to our services is limited to the fees you paid for the service in question. We are not liable for indirect or consequential losses, including lost sales or legal costs arising from claims by third parties.

9. Contact

Reply to any email from us, or send a message through the form on our home page.